KANSAS CITY, Mo., March 1, 2025 -- Todd Hayes, COO of Adams Automotive and Auto Shop Answers, is set to take the stage Sunday morning 8:00 AM at VISION 2025 with a bold challenge to industry norms. His session, "How Can This Be Wrong?", will introduce Auto Hospitality, a revolutionary approach to customer service and operational excellence that is reshaping the automotive service industry.
A Proven Model for Success
With the Houston Boston Partnership Private Equity Group driving over $50 million in annual revenue across just eight high-performing units, Todd Hayes has built a scalable, high-profit business model. His locations average over $500,000 in revenue per store per month, with even small shops operating just two bays and four lifts generating nearly $400,000 monthly.
Introducing Auto Hospitality and World-Class Service
Todd will share actionable strategies to achieve service excellence and sustainable growth, offering a proven blueprint for shop owners and service leaders.
How can this be wrong when the numbers prove otherwise?
Key to Key to Callbacks: The Blueprint for Scaling Without Fail
This high-energy session will reveal the essential steps to building a high-performing shop, including:
- Daily Take5 Business Model Training – Consistency breeds excellence.
- Answer the Phone and Say Yes – Every call is an opportunity. Welcome customers with energy.
- Send a Virtual Shop Tour – Transparency builds trust from the first interaction.
- Strong Meet and Greet – Make every customer feel like a VIP from the moment they walk in.
- Take Intake
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