SOUTHLAKE, Texas, March 13, 2025 -- SBI, Growth Advisory, has announced its acquisition of Growth Molecules' customer success training assets. This marks SBI's fourth acquisition in two years, further expanding its ability to accelerate revenue growth by connecting critical growth dependencies—strategy, structure, talent, and data.
The customer success training offering expands SBI's award-winning training capabilities. Customer retention, expansion, and advocacy are often misaligned to a company's strategy. Growth Molecules' expertise in customer success training integrated with SBI's end-to-end approach to commercial execution creates alignment to improve the customer experience.
"Organizations that outperform in growth don't just acquire customers—they retain and expand them with precision," said Mike Hoffman, CEO at SBI. "With this acquisition, we equip customer success teams with the strategies, skills, and execution capabilities needed to drive predictable, profitable growth."
Expanding Customer Success as a Growth Engine
SBI's expanded capabilities will help organizations:
- Unify sales and customer success by ensuring retention and expansion efforts are seamlessly aligned with broader go-to-market strategies.
- Leverage best-in-class training and enablement to develop high-performing customer success teams, complementing SBI's existing sales training leadership.
- Optimize customer success operations with data-driven insights that drive efficiency, improve retention metrics, and maximize customer lifetime value.
- Drive execution excellence by embedding proven methodologies and hands-on support to activate customer success as a true revenue driver.
SBI simplifies go-to-market (GTM) for Executive Teams and shareholders to solve complex problems. To learn more about SBI's customer success strategy and training, visit https://sbigrowth.com/customer-success.
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