Integration brings Saifr AI risk mitigation capabilities to ServiceNow® Financial Services Operations
BOSTON, June 12, 2025 -- Saifr®, a leading AI technology company incubated within Fidelity Labs, today announced a collaboration with ServiceNow that integrates Saifr's AI agents to support adverse media and sanctions monitoring processes within ServiceNow Financial Services Operations (FSO) solution. The integration, announced at ServiceNow Knowledge 2025, helps clients detect potential risks 24/7 by continuously monitoring client and counterparty populations at scale and automatically routing alerts to the appropriate case management teams for further investigation and final disposition.
As a ServiceNow Build Partner, Saifr's SaifrScreenSM product is integrated within FSO, enabling ServiceNow clients to identify possible bad actors efficiently and effectively. SaifrScreen indexes over 230,000 structured and unstructured data sources worldwide, 24/7, including sanctions, wanted/watch lists, news media, and more, leveraging a set of machine learning models, custom-built large language models (LLMs), and in-house components all orchestrated to maximize finding and helping detect possible risks before they escalate. SaifrScreen has been proven to find more potential risks while lowering false positives, which can support a firm's overall anti-money laundering (AML), Know Your Customer (KYC), and regulatory compliance programs by enhancing efficiency.
"We're in the digital age, yet many financial services firms remain burdened by legacy monitoring systems and manual screening methods," said Vall Herard, CEO of Saifr. "Saifr has operationalized a multi-agent system that, working with humans in the loop, can enhance how firms identify and mitigate potential risks while helping reduce costs and improve resiliency."
"Our partnership with Saifr brings advanced AI-powered compliance and risk review capabilities for financial institutions to the ServiceNow platform to streamline regulatory workflows, reduce manual review time, and accelerate their decision-making process with confidence," said John Almeida, Global Head, Wealth & Asset Management Solutions at ServiceNow. "Together, we're helping financial services customers navigate complex regulatory environments with greater speed, accuracy, and control."
With this integration, operations teams can focus on investigating high-quality leads from Saifr in the ServiceNow FSO workflow for seamless, continuous, and more accurate AML and KYC alerts.
About Saifr
Saifr, an AI company focusing on AI agents for compliance, was built within Fidelity Investments' innovation incubator, Fidelity Labs. Saifr is committed to safeguarding organizations from pervasive AI and regulatory risks. Using intelligent technology that efficiently and effectively navigates complex compliance and regulatory requirements, Saifr helps clients save time, reduce costs, and improve accuracy while protecting their firms. Our advanced, AI-powered risk prevention and management solutions include capabilities for marketing compliance review, adverse media monitoring, and electronic communications surveillance. Learn more at https://saifr.ai.
About Fidelity Labs
Fidelity Labs is Fidelity Investments' in-house software business incubator. Founded in 2005, Fidelity Labs has played a critical role in driving growth and innovation for the firm. The Fidelity Labs organization has a portfolio of internal capabilities and commercial businesses and is actively exploring concepts for future Fidelity businesses to enter new markets and better serve our customers. Learn more at https://labs.fidelity.com.
Saifr.ai LLC is a subsidiary of Fidelity Labs LLC. Saifr's products and services include tools to help users identify potential leads for further investigation. Saifr is not a consumer reporting agency as defined under the Fair Credit Reporting Act (FCRA), and its products and services may not be used to serve as a factor in establishing an individual's eligibility for credit, insurance, employment, benefit, tenancy, or any other permissible purpose under the FCRA. Saifr's products and services are not intended to replace the user's legal, compliance, business, or other functions, or to satisfy any legal or regulatory obligations. All compliance responsibilities remain solely those of the user.
Saifr and SaifrScreen are a registered trademark and service mark, respectively, of FMR LLC.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
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