UNIONDALE, N.Y., March 17, 2025 -- PrimeRx, a leading provider of pharmacy management technology, proudly announces that it has been awarded the Silver Stevie Award in the Customer Center Category at the 19th annual Stevie Awards for Sales & Customer Service. This marks the second consecutive year that PrimeRx has received this prestigious recognition, reinforcing the company's unwavering commitment to exceptional customer support and service.
The Stevie Awards for Sales & Customer Service honor global excellence in customer service, contact centers, business development, and sales. With over 2,100 nominations from 45 nations, winners were chosen by 170+ industry experts across seven specialized juries.
Since July 1, 2022, PrimeRx has made remarkable strides in optimizing customer service operations. This includes
1. Workforce Management & Development
- Restructuring of support teams
- Promotion of proficient and senior agents
2. Training & Performance Improvement
- Refinement of new hire training protocols
- Introduction of weekly agent refresher training sessions
- Enhancements to the Quality Assurance (QA) process
3. Technology & Recognition Enhancements
- Upgrading of the telephony system
- Enhancement of the agent recognition program
These improvements are reflected in key performance metrics. By 2024, these metrics showed notable enhancements, with the SLA improving to 88% (from 80%), while the average abandon rate dropped to 1.5% (from 2.5%). The NPS score climbed to 89%, reflecting greater customer satisfaction, while the QA score rose to 91%.
A Testament to Customer-Centric Excellence
"This achievement is more than an award—it's a testament to our unwavering commitment to empowering independent pharmacies with innovative technology and exceptional service," said Ketan Mehta, CEO of PrimeRx. "Year after year, this recognition highlights our dedication to helping pharmacies succeed. In 2025, we're taking that commitment even further with our first-ever user conference, Xplore 2025—a milestone event designed to strengthen our connection with customers and support their growth at every stage."
About PrimeRx
PrimeRx provides advanced pharmacy management solutions designed to optimize operations and enhance patient care. Its suite of solutions includes:
- PrimeRx Enterprise – A powerful, on-premise system with customizable workflows and intelligent purchasing tools.
- PrimeRx CLOUD – A secure, cloud-based platform that enables seamless pharmacy management from anywhere.
- PrimeRx MARKET – A data-driven marketplace designed for efficient inventory management.
Trusted by thousands of pharmacies nationwide, PrimeRx remains dedicated to helping independent pharmacies thrive. For more information, visit www.PrimeRx.io.
This News is brought to you by Qube Mark, your trusted source for the latest updates and insights in marketing technology. Stay tuned for more groundbreaking innovations in the world of technology.
