ALLEN PARK, Mich., April 14, 2025 -- Percepta, a leading provider of customer experience solutions for the automotive and mobility markets, has once again been recognized for its commitment to excellence, earning three awards in the 19th Annual Stevie Awards for Sales & Customer Service.
This marks the third consecutive year that Percepta has been recognized in the Stevie Awards.
The company earned a Silver Stevie Award for "Customer Service Employer of the Year," along with two Bronze Stevie Awards—one for "Achievement in the Use of Data & Analytics in Customer Service" for its 'D.A.I.S.Y.' tool, and another for "Customer Service Training or Coaching Program of the Year" for its 'Active Learning' training enhancement.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world's leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
Winners were celebrated during a gala event attended by more than 400 professionals from around the world at the Marriott Marquis Hotel in New York City on April 10.
More than 2,100 nominations from organizations of all sizes and industries across 45 nations and territories were considered in this year's competition. Each entry was evaluated by a panel of 176 professionals worldwide, representing a diverse range of expertise.
Percepta President Karen Gurganious commented, "Winning these Stevie Awards underscores our commitment to being an employer of choice and delivering excellence through innovation, training, and technology. We are incredibly proud of these achievements, which reflect the dedication and expertise of our team in elevating the customer experience and providing best-in-class solutions for our clients."
This marks the third consecutive year that Percepta has been recognized in the Stevie Awards. In 2023, the company earned a Gold Stevie Award for "Incentive, Rewards, or Recognition Provider of the Year" for its Perci Perks program. In 2024, Percepta was again honored with a Gold Stevie in the same category, along with two Silver Stevie Awards for "Customer Service Employer of the Year" and "Customer Service Outsourcing Provider of the Year."
Details about the Stevie Awards for Sales & Customer Service and the list of winners in all categories are available at www.StevieAwards.com/Sales.
About Percepta
Percepta LLC, a joint venture between TTEC and Ford Motor Company, has been a leader in customer experience (CX) solutions for 25 years, specializing in the automotive and mobility sectors. Operating in 13 countries and 60 markets, Percepta delivers end-to-end CX support across multiple channels, helping both mass-market and luxury automotive brands optimize sales, service, and fleet solutions. The company also offers expertise in electric vehicles (EVs) and emerging mobility technologies, including telematics and app support. With a full range of services from concierge care and technical support to back-office operations and digital analytics, Percepta ensures seamless customer interactions at every touchpoint. Visit www.percepta.com to learn more.
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