NORMAN, Okla., Feb. 4, 2025 -- Nextep, a leading HR services firm, announced today that they have won the Best of HR Services Award for providing superior service to their clients. ClearlyRated's Best of HR Services® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. 2025 Best of HR Services winners have a Net Promoter® Score (NPS) that is 50% higher than the industry average.
Nextep's NPS is an impressive 59% higher than the industry average and the company received satisfaction scores of 9 or 10 out of 10 from 75.7% of their clients, significantly higher than the industry's client response average of 55% in 2024.
"Providing superior, impactful service to our clients has always been at the center of our business, and we are thrilled to see that reflected in their feedback," said Brian Fayak, President and CEO of Nextep. "This award speaks volumes and I just want to personally thank each and every one of our team members for the care and commitment they show our clients each and every day."
Nextep's award-winning approach to customer service starts with their commitment to creating meaningful relationships and providing expert-level guidance even in the most challenging areas of business. Those values, along with its innovative technology, continue to differentiate Nextep in the PEO space.
"I'm delighted to present the winners of the 2025 Best of HR Services award," said ClearlyRated's CEO, Baker Nanduru. "These remarkable organizations have set themselves apart through their relentless pursuit of service excellence and extraordinary client experiences. They exemplify the highest standards of professionalism, and I'm privileged to shine a spotlight on their outstanding achievements—congratulations on continuing to transform our industry!"
About Nextep
Nextep is a leading provider of human resources solutions, offering a comprehensive, tech-forward suite of services, including payroll, employee benefits, HR consulting, and risk and compliance support. With a focus on delivering exceptional customer service, Nextep helps businesses of all sizes thrive. For more information on how a PEO helps a business, visit nextep.com/services/peo.
About ClearlyRated
ClearlyRated helps B2B service firms gain actionable insights to stop client issues from becoming lost revenue, expand their business with existing clients, and attract new ones to grow their business. Learn more at https://www.clearlyrated.com/solutions/.
About Best of HR Services™
ClearlyRated's Best of HR Services® Award recognizes outsourced HR providers that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program helps service leaders differentiate in a crowded marketplace, and provides prospective clients with an added layer of assurance as they vet outsourced HR firms. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
Contact
Tyler Moss, Marketing Manager
tmoss@nextep.com
p. 888.811.5150
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