MARLBOROUGH, Mass., Feb. 19, 2025 -- DALBAR, the leading auditor of customer service within the financial services industry, is excited to announce Nationwide Retirement Solutions as the distinguished recipient of the 2024 DALBAR Plan Participant Service Award. This prestigious accolade honors the firm for exceptional telephone customer service support to their public and private sector retirement plan participants. For the 11th consecutive year, DALBAR has recognized Nationwide Retirement Solutions with this distinction.
Nationwide Retirement Solutions demonstrated exceptional innovation in customer care, successfully navigating the evolving demands of digital transformation while maintaining personal connections with retirement plan participants. The firm was selected through an impartial and demanding audit utilizing DALBAR's cutting-edge measurement techniques and technology.
"Winning this award for the 11th year in a row is a testament to the hard work and dedication of our team. We are proud to deliver outstanding service to our participants and grateful for the trust our plan sponsors and customers place in us," said Cheryl Thompson, Vice President of Operations for Nationwide Retirement Solutions.
For over 48 years, DALBAR has been the leading independent financial services market research firm, recognized by the industry and government alike. Specializing in uncovering the needs, behaviors, and concerns of investors and financial professionals, DALBAR provides actionable insights to help firms enhance their products, services, and communications. As an expert in audits, evaluations, ratings, and due diligence certifications, DALBAR awards are a hallmark of excellence, setting the standard for quality in the financial services community.
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