PALO ALTO, Calif., May 7, 2025 -- Liberate, the leading conversational voice AI platform designed to transform the insurance industry, has announced a new partnership and pre-built integration with Snapsheet, an industry leader in modern claims management technology. This collaboration allows insurance carriers to go live with a fully automated, AI-driven claims experience—without the heavy lift.
With this integration, Snapsheet customers can easily add Liberate's conversational voice AI into their claims workflows, delivering fully automated first notice of loss (FNOL), claim status updates, and document requests—24/7, with zero hold times. The result is a faster, more affordable path to claims automation that doesn't require additional headcount or complex implementation.
"Liberate exists to help insurers break free from the inefficiencies and rising costs of manual work and deliver 5-star service at a fraction of the cost," says Amrish Singh, CEO and co-founder of Liberate. "Together with Snapsheet, we're giving insurers the ability to transform claims operations—within days, not months—and delight customers with always-on, conversational AI that gets things done."
Snapsheet customers can now deploy voice-powered digital claims experiences using Liberate's pre-integrated platform, without writing a single line of code. This plug-and-play approach enables carriers to automate repetitive, high-volume tasks like FNOL intake and status checks, while maintaining compliance and delivering a human-like customer experience.
Branch Insurance, a long-time Snapsheet customer, is already reaping the benefits of the integration and has achieved a 65% adoption rate for its new Voice AI + Digital FNOL claim reporting and a substantial 70% cost savings with Liberate.
"The integration with our claim system has improved data integrity and enhanced the vendor assignment process, leading to more consistent claim outcomes. These capabilities enable real-time data sharing that accelerates the entire claim process, which not only enhances accuracy, but also provides a much better customer experience," says Charlie Wendland, Chief Claims Officer at Branch.
"Liberate is a great, natural fit for Snapsheet's ecosystem considering we share a common vision and Liberate's technology/solution possesses tremendous strength and utility," says David Beck, Business Operations Manager, Snapsheet. "Also, Liberate's impact is far reaching, which adds to the excitement since heightened experiences can be provided to policyholders, adjusters, vendors, and others."
Liberate's voice AI operates securely in the cloud, has pre-built accelerators for a range of business lines, including auto, home, small-business commercial and workers compensation and can be customized to match each carrier's branding, business rules, and compliance requirements. Customers already using Snapsheet can go live with Liberate in as little as 4 weeks.
To learn more about the Snapsheet + Liberate integration, reach out to sales@liberateinc.com or visit liberateinc.com.
About Liberate Innovations Inc.
Liberate's Voice AI, Email AI, SMS AI and Digital Intake has revolutionized the insurance industry by seamlessly answering phone calls, emails, SMS and digital interactions - collecting quote information, receiving FNOLs and servicing customer requests in an empathetic, humanlike manner. Liberate's affordable and customizable AI solutions typically deploy in weeks with almost no integration overhead and have been proven to overcome labor challenges while enhancing policyholder service levels for retail agencies, MGAs and carriers. For more information, visit https://www.liberateinc.com/.
About Snapsheet
Snapsheet is a leader in modern claims management technology. Built on a foundation of innovation and efficiency, Snapsheet delivers a seamless digital insurance claims process for auto, property, and commercial lines across the globe. Collaborating with over 160 customers, including many of the largest insurance carriers, TPAs, MGAs, and insurtechs, Snapsheet streamlines claims, appraisals, and payment processes through advanced technology. Learn more at www.snapsheetclaims.com.
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