Findings from 'Voice of the Facilities Manager'
Offer Positive Outlook for Employee Retention
SOLON, Ohio, May 1, 2025 -- Facility management (FM) professionals are encountering greater workloads, more responsibilities, and numerous budgetary challenges, yet job satisfaction within the industry remains steadfastly high. That's according to the "Voice of the Facilities Manager" report from PropTech firm MRI Software.
Key findings of the report, which is available for download here, include:
- Workloads and responsibilities have increased over the last three years, but operating budgets have not kept pace.
- Nevertheless, 76% of respondents stated that they are happy with the flexibility and job security of their roles. Furthermore, 82% expect to be working in the industry in three years' time.
- Emerging trends such as hybrid work and flexible workplaces have not led to major disruptions, in contrast to what industry insiders might have expected.
- FMs recognize the promise of AI and IoT, but adoption of these technologies has been limited.
"FMs are facing a lot of stress, but they are rising above it," says Carla Hinson, VP North America Solutions and Innovation at MRI Software. "On one hand, increased workloads are a positive sign because they suggest that decision-makers recognize FM as a business imperative. However, technology investment is essential to support the growing responsibilities of facilities managers."
Hinson continues: "As FM-related data becomes more valuable for strategic decision-making, technology initiatives will gain momentum."
More than 100 facility managers across North America participated in the survey, which MRI conducted between December 2024 and January of 2025. Respondents represented a variety of demographics and roles within facility management.
Download the Voice of the Facilities Manager report here.
About MRI Software
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI's open and connected, AI-first platform empowers agents, owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than six million users worldwide, including the public and affordable housing sector. Through innovative solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to realize their vision of building thriving communities and stronger businesses. For more information, please visit mrisoftware.com.
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