Hotel & Hospitality Management Software Market to Grow by USD 1.64 Billion (2024-2028), Cost Reduction in Hospitality Boosts Market, AI Impact Report - Technavio

NEW YORK, Jan. 31, 2025 -- Report with market evolution powered by AI - The global hotel and hospitality management software market size is estimated to grow by USD 1.64 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of over 7%  during the forecast period. Reduction in overall operational costs in hospitality businesses is driving market growth, with a trend towards rise in cloud integration in hotel and hospitality management system.   However, complications in changeover from traditional system  poses a challenge. Key market players include 360 Mango Solutions Pvt. Ltd., Amadeus IT Group SA, Ciirus Inc., Cisco Systems Inc., Cloudbeds, Guestline Ltd., Honeywell International Inc., Infor Inc., Johnson Controls International Plc., Microsoft Corp., NEC Corp., Oracle Corp., Sabre Corp., Sage Group Plc, Salesforce Inc., Schneider Electric SE, Siemens AG, SkyTouch Solutions LLC, StayNTouch Inc., WebRezPro PMS, and Workday Inc..

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The Hotel and Hospitality Management Software market is witnessing substantial growth, propelled by the rising automation trends within the tourism industry. Software solutions streamline reservations, housekeeping, guest check-in/check-out, and property management for various types of accommodations, including guest houses, serviced apartments, business hotels, resorts, and spas. Restaurants, vacation rentals, gynecological devices, and tourism services also benefit from these systems. Hotel management systems offer digital services like virtual concierge, mobile check-in/check-out, and digital room keys. Cloud-based solutions and SaaS-based software are popular for their accessibility and cost-effectiveness. Advanced features include revenue management, contactless solutions, and machine learning for customer engagement. Installation costs, integration difficulties, and technically-skilled personnel are challenges. Trade regulations, import-export analysis, production analysis, and branded hotels require specialized software. Major players include Oracle Hospitality, Sabre Hospitality Solutions, Cloudbeds, Mews Systems, and more. Hotel experience is key, with advanced functionality, guest loyalty programs, scalability, multi-property management, and enterprise-level capabilities ensuring a competitive edge. Digital technologies continue to transform the industry, with smartphones and tablets playing a crucial role. 

Cloud-based hotel and hospitality management software is gaining popularity due to its accessibility and scalability. This software allows users to access the application through web-browser, with administrative controls defining access levels and processes throughout the organization. Simultaneous login is possible from any Internet-enabled computer or device, providing mobility with mobile apps. The cloud-based system offers flexibility as it can expand with a business's growing needs. 

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•         The Hotel and Hospitality Management Software market is witnessing significant growth due to the increasing automation in the tourism industry. This market caters to various segments including Hotel Management Systems, Business Hotels, Resorts and Spas, Serviced Apartments, Guest Houses, Vacation Rentals, and Restaurants. Challenges include integration difficulties with IT infrastructure, tourism services, and TripAdvisor. The use of digital services like Smartphones and Tablets for mobile check-in/check-out, digital room keys, and mobile payments is on the rise. Property Management Systems, Front Office Systems, and Booking Engines are essential components of these systems. Cloud-based solutions, SaaS-based software, and on-premises software are popular choices. Advanced features include guest loyalty programs, scalability, multi-property management, enterprise-level capabilities, centralized control, and extensive customization options. Technically-skilled personnel are required for installation and maintenance. Trade regulations, import-export analysis, production analysis, and branded hotels like Oracle Hospitality and Sabre Hospitality Solutions also impact this market. Machine learning and artificial intelligence are being integrated to enhance customer engagement. Automation tools like virtual concierge and contactless solutions are becoming essential.

•         In the dynamic hotel and hospitality industry, businesses must meet customer demands effectively by introducing new offerings based on market trends. This requires a structured approach to managing customer interactions. However, integrating advanced technology into management systems presents challenges. Three primary hurdles during this transition include: the need for a dedicated team to support various stakeholders, including top management, senior executives, customer service, IT, and end-users; ensuring seamless integration and interoperability between systems; and providing adequate training to staff to effectively utilize the new technology. A well-prepared team and effective implementation can lead to improved operational efficiency and enhanced customer satisfaction.

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This hotel and hospitality management software market report extensively covers market segmentation by  

1. Deployment 
   • 1.1 Cloud-based
   • 1.2 On-premises
2. Application 
   • 2.1 Business hotels
   • 2.2 Heritage and boutique hotels
   • 2.3 Resorts and spas
3. Geography 
   • 3.1 Europe
   • 3.2 APAC
   • 3.3 North America
   • 3.4 Middle East and Africa
   • 3.5 South America

1.1 Cloud-based-  In the global hotel and hospitality management software market, cloud-based deployment is gaining popularity due to its advantages over traditional on-premises systems. Cloud-based solutions offer greater flexibility, scalability, and accessibility, enabling businesses to streamline operations, improve efficiency, and enhance guest experiences. With cloud-based deployment, hoteliers and hospitality businesses can access their management software from any location with an internet connection, allowing for remote management and real-time monitoring of operations. Additionally, cloud-based solutions eliminate the need for costly hardware investments and maintenance, making them more cost-effective and easier to implement for businesses of all sizes. The cloud-based segment caters to the demand for digitization of core business processes, and international small and medium-sized hotel brands are increasingly moving towards this model. For instance, Linder Hotels in Germany and Milan Hotel Group in Asheville have recently selected OPERA Cloud and SalesAndCatering.com's STS Cloud, respectively, for their property management software and sales solutions. Such developments are expected to drive the growth of the cloud-based segment of the global hotel and hospitality management software market.

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Hotel management software is a digital solution designed to streamline and automate various operations in the hospitality industry. It includes features for reservations, housekeeping, guest check-in/check-out, tourism services, and property management systems. These systems help hotel owners and managers efficiently manage their properties, improve the guest experience, and increase revenue. With the rise of digital technologies, hotel management software is increasingly being offered as cloud-based solutions, making it accessible from smartphones and tablets. TripAdvisor integration allows hotels to manage online reviews and feedback. Front office systems and electronic property management systems are essential components of hotel management software, enhancing guest services and staff productivity. The integration of digital technologies is transforming the hotel industry, offering more personalized and convenient services to guests. Cloudbeds is one of the leading providers of hotel management software, offering a comprehensive solution for hotels of all sizes.

Hotel management software is a crucial component of the tourism industry, enabling automation of various operations in hotels, guest houses, serviced apartments, resorts, and spas. The software streamlines reservations, housekeeping, guest check-in/check-out, and property management. It caters to various segments like business hotels, resorts, and boutique hotels. The software's advanced features include digital services such as virtual concierge, mobile check-in/check-out, and digital room keys. Restaurants, vacation rentals, and tourism services can also benefit from these systems. The IT infrastructure of hotel management systems includes integration with TripAdvisor, smartphones, tablets, and various digital technologies like machine learning and artificial intelligence. Hotel management systems offer extensive customization options, scalability, and multi-property management capabilities. Centralized control, enterprise-level capabilities, and integration capabilities are essential for large-scale hotels. The software's advanced features include guest loyalty programs, revenue management, and contactless solutions. The implementation of hotel management software requires technically-skilled personnel and may face integration difficulties due to trade regulations and import-export analysis. The cost of installation varies depending on the size and complexity of the property. Cloud-based solutions, SaaS-based software, and on-premises software are popular options, each with its advantages and disadvantages. Basic functionality includes reservation management, while advanced features cater to revenue management and business intelligence.

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

• Deployment
  • Cloud-based
  • On-premises
• Application
  • Business Hotels
  • Heritage And Boutique Hotels
  • Resorts And Spas
• Geography
  • Europe
  • APAC
  • North America
  • Middle East And Africa
  • South America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

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