Among all financial services firms ranked, Guardian and Park Avenue Securities' contact centers claim top two spots
NEW YORK, Feb. 6, 2025 -- The Guardian Life Insurance Company of America® (Guardian) and Park Avenue Securities, a wholly owned subsidiary of Guardian, have once again earned DALBAR Service Awards. The recognitions mark 20 consecutive years of DALBAR honoring Guardian and Park Avenue Securities teams.
In addition to the Park Avenue Securities Contact Center and Guardian Individual Life and Individual Disability Contact Centers claiming the number one and number two rankings, respectively, across industry peers, each also ranked first within its respective category, including:
- Guardian's Individual Life Contact Center and Individual Disability Contact Center received a first-place ranking in DALBAR's Insurance Service Award. This is the centers' eighth and tenth consecutive year of recognition, respectively.
- Guardian's Annuity Contact Center received a first-place ranking in DALBAR's Annuity Service Award. This is its eighth consecutive year of recognition.
- The Park Avenue Securities Contact Center received a first-place ranking in DALBAR's Financial Intermediary Service Award. This is its seventh consecutive year of recognition.
"Going above and beyond for our customers is key to our mission to inspire well-being®," said Michael Ferik, Head of Individual Markets at Guardian. "Two consecutive decades of recognition from DALBAR speak to our longstanding commitment to our customers and the impact our colleagues continue to make every day. I'm deeply grateful to our customer service teams for their hard work and dedication reflected in these awards."
"Alongside Guardian, we're especially honored to be recognized as not just best-in-class in our category but also as the top-ranked contact center team in financial services," said Marianne Caswell, President of Park Avenue Securities. "Our dedicated contact center staff are what make this possible—they are vital partners to our financial professionals and instrumental in helping them navigate complex client questions."
Providing expertise across audits, evaluations, ratings, and due diligence certifications for nearly half a century, DALBAR is a longstanding leader in independent research for the financial services sector. DALBAR award recipients, which the firm selects through a detailed and impartial audit process, set the standard for quality in the industry.
DALBAR's recognitions add to an extensive history of awards for Guardian. Learn more at https://www.guardianlife.com/about-guardian/customer-service-awards.
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