LAS VEGAS, Feb. 11, 2025 -- Over the past 24 months, Antonia J.A. Hock & Associates has discreetly been the force behind some of the most revolutionary customer experience programs in the world - delivering exceptional client results and tremendous growth to the firm. This accelerated business growth has created the need to restructure and rebrand to support the rapid and ongoing expansion. As a result, the firm will now operate as The AHA Group with a dedicated business unit for CX Consulting as well as the addition of a comprehensive CX Audit practice and expanded CX Workshop services, all proven solutions that give clients a competitive CX edge.
Our clients reject the antiquated, complacent notions of CX that many cling to and laud as "great customer experience".
A New Way of Seeing Customer Experience
"Our firm has seen an unprecedented demand for designing and implementing truly unique experiences that can scale and produce clear results. We collaborate with visionary companies determined to leave their mark and separate themselves from their competition. Our clients reject the antiquated, complacent notions of customer experience that many companies still cling to and laud as "great customer experience". The CX space is overrun with such hollow rhetoric.", said Antonia Hock, President & Founder of The AHA Group.
"Our audit data shows that companies promoting their "five star-ratings", often fall to "two-star" status by our rigorous standards - an indicator of their disconnect from their customers' reality. When we catch this disconnect early, companies can invest and innovate before it impacts their revenue. Unfortunately, too many leadership teams and boards never question their "exceptional" CX performance. In stark contrast, our clients are investing smartly in captivating, scalable experiences that keep customers coming back and set them apart in their industries.", added Nicolas Orolin, Chief Delivery Officer for AHA Consulting.
Ground-Breaking CX Consulting
The flagship consulting business unit of The AHA Group specializes in developing Experience Playbooks that define these unique experiences for clients of all sizes, geographies, and industries - and define the operating models necessary to deploy and sustain these exceptional experiences. The firm's award-winning proprietary frameworks and their blend of science and creative experience design underpin their meticulous focus on results: higher revenue, referrals, and customer retention for clients.
Additionally, The AHA Group's industry-leading proprietary 22-Metric CX Audit, is used by companies from around the world seeking the most stringent benchmark on exceptional CX - revealing blind-spots, opportunities, and challenges that are used to sharpen their CX investments. The enhanced workshop services now include a full-day program on luxury experience and another full day on selling to ultra-high-net-worth clientele—in addition to the acclaimed foundational workshops already delivered world-wide.
About The AHA Group
The AHA Group crafts unparalleled, scalable, and innovative customer experiences that not only drive revenue but also enhance customer loyalty and create passionately engaged customers. With global CX consulting and audit practices, along with dynamic workshop services and keynote speaking divisions, the firm leverages proprietary research and cutting-edge expertise to deliver exceptional results against the highest CX performance benchmarks in the industry.
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