Coveo recognizes AI-Powered Innovation and Business Impact Across Customer and Employee Experiences
MONTREAL and SAN FRANCISCO, March 11, 2025 - Coveo (TSX: CVO), the market leader in AI-Relevance — delivering AI-search, generative, and business-aware relevance at every point-of-experience, today proudly announced the recipients of this year's Coveo Relevance Awards, celebrating customers that have transformed their digital experiences using the Coveo AI-Relevance Platform™.
This year's awards honor organizations in four categories:
- Pinnacle Award – Recognizing exceptional business impact with Generative Answering and AI-driven transformation.
- Innovators Award – Celebrating organizations that push the boundaries of AI to drive innovation.
- Impact Award – Honoring companies achieving measurable business results through Coveo.
- Accelerator Award – Recognizing partners who deliver AI-powered value with technical excellence.
"Enterprises are no longer just experimenting with AI—they are demanding real business value and measurable ROI from their investments in innovation," said Patrick Martin, EVP of Customer Experience at Coveo. "At Coveo, we measure our success by our customers' ability to exceed their goals, improve customer and employee experiences, and drive business impact through AI-powered Relevance. Congratulations to this year's winners for leading the way in AI adoption and making a tangible difference in their industries."
Pinnacle Award
Recognizing organizations that have demonstrated significant business value with Coveo Generative Answering and AI-driven solutions.
Winners:
Zoom – Transformed its support experience with Coveo AI and Relevance Generative Answering, and reported:
- 20% increase in self-service success
- 2.3x boost in case deflection
- 89% reduction in content gaps
Forcepoint – Integrated Coveo Generative Answering and Quantic across its Customer Hub, Salesforce, and in-product experiences, and reported:
- 70% self-service success
- 27% case deflection
- >40% reduction in time to resolution
Finalists: Finalists in this category with their own outstanding results include Xero.
Innovators Award
Recognizing customers using AI daily to push their business forward for employees, partners, and customers.
Winners:
F5 – Leveraged Coveo Relevance Generative Answering to enhance self-solve rates, streamline support, and boost agent efficiency, and reported:
- 11% increase in self-solve rates
- Boosted agent efficiency resulting in $480K USD annual savings
IGM Financial – Launched Coveo across five platforms to improve search relevancy and knowledge management, and reported:
- 2% content gap rating driving smarter knowledge management
UKG – Streamlined unified search functionality across 100K+ pieces of content and documentation, and reported:
- Help its 80,000 customers self-serve and get the answers they need quickly without having to contact a UKG representative
- Achieved 94% self-service rate success in the UKG Community
- For customers who do contact a UKG representative, improved resolution times with AI-answers for agents
Finalists: Finalists in the Innovator category include Deltek and ASQ.
Impact Award
Recognizing customers who delivered the greatest business impact through AI-powered experiences.
Winners:
Linde – Enhanced site search and merchandising to drive customer satisfaction and conversions, and reported:
- Improved search relevance resulted in a 53% reduction in "no results" searches
Dow – Transformed digital engagement driving faster and smarter search journeys with Coveo for Commerce, and reported:
- 85% search relevance
- 41% click-through rate
Black Duck – Improved internal search across Salesforce, Support, and Community Search, and reported:
- 67% self-service adoption
- 7.7% boost in case deflection
- 44% faster case resolution
Alation – Unified search across multiple platforms to deliver seamless knowledge discovery, and reported:
- Self-service success increased from 24% to 43%
- 5.8% case deflection
Honorable Mentions: Medallia, Extreme Networks, and International Motors.
Accelerator Award
Recognizing Coveo partners delivering exceptional AI-powered value and technical expertise.
Winners:
ADI Global Distribution and Perficient – Enhanced search and listing pages with Coveo for Commerce, and reported:
- Reduced null searches from 15% to 3%
- Improved conversions and customer experience
Hear directly from Zoom on how they turned AI relevance into a competitive advantage with Relevance 360 on demand.
About Coveo
Coveo brings superior AI-Relevance to every point-of-experience and agent, transforming how enterprises connect with their customers and employees to maximize business outcomes.
Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products.
Our Coveo AI-Relevance Platform™ ️enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes.
Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions.
What we believe is bold: Digital is table stakes, Relevance is not. It's the only way to win in the digital age.
The Coveo AI-Relevance Platform™ is ISO 27001 and ISO 27018 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Premier Partner, and a Genesys AppFoundryⓇ ISV Partner.
Coveo is a trademark of Coveo Solutions Inc.
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