Chatbots help IB community save time and surface insights in secure communications with counterparties
NEW YORK, May 20, 2025 -- Bloomberg today expanded its IB Connect solutions to transform the way financial professionals interact with their counterparties and collaborate with front-, middle-, and back-office colleagues. IB Connect: Cross-Firm Chatbots ("bots") is an add-on service that helps Bloomberg Anywhere users bring in-house, proprietary bots to IB chat rooms with multiple firms.
Why it's important: Clients can build their bots to automatically surface relevant information from their internal applications and share it in their IB communications with other firms. This includes status updates from order management systems, market reports from research content management platforms, and trade ideas from client relationship management tools. By bringing a bot into an IB chat room, colleagues and counterparties can get information by directing a question to the bot without having to leave their discussions.
How it works: The solution uses a two-way API enriched with Bloomberg's NLP to provide structured data and context to IB chats directed to the bot. That technology is fine-tuned for capital markets and understands finance lingo to help make communications more machine-readable. Whether a bot is posting a notification or responding to a user query, relevant information like order updates and market commentary can be delivered by the bot in neatly organized visuals called BCards. The bots can also post free text, tables, links and @mentions. IT teams can customize bots for their firm's unique tech stacks, in line with Bloomberg's API protocols.
The big picture: The bots complement Bloomberg's suite of IB Connect solutions designed for users to seamlessly integrate their IB communications with in-house workflow tools, helping streamline collaboration with colleagues and counterparties. This new solution builds on IB Connect: Intra-Firm Chatbots as part of Bloomberg's efforts to make it easier for the IB community to network across the buy- and sell-side and collaborate on multi-asset investment opportunities.
Roger Birch, Head of Product: Communication and Collaboration Systems for IB at Bloomberg, said: "Financial market professionals spend too much of their valuable time pivoting between applications and juggling hundreds of chat requests. By welcoming Cross-Firm Chatbots, we're helping our clients build information hyperloops so they can focus on what truly matters in their chats with counterparties – delivering insights, building client relationships, and sharing the next big trade idea."
About Instant Bloomberg (IB):
IB helps Bloomberg Terminal users connect with the financial markets and each other in real time to exchange ideas, share actionable information and optimize communication workflows in a secure environment. Bloomberg offers additional services that enable clients to seamlessly integrate IB with their firm's in-house applications, helping streamline collaboration with colleagues and counterparties.
About Bloomberg Terminal:
For more than four decades, the Bloomberg Terminal has revolutionized the financial services industry by bringing transparency and innovation to the capital markets. Trusted by the world's most influential decision-makers, the Terminal provides real-time access to news, data, insights and trading tools that help our customers turn knowledge into action.
About Bloomberg:
Bloomberg is a global leader in business and financial information, delivering trusted data, news, and insights that bring transparency, efficiency, and fairness to markets. The company helps connect influential communities across the global financial ecosystem via reliable technology solutions that enable our customers to make more informed decisions and foster better collaboration. For more information, visit Bloomberg.com/company or request a demo.
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