SAN FRANCISCO, Feb. 19, 2025 -- Americans are done giving AI a free pass. Pearl.com, a groundbreaking AI search platform for professional services that pairs advanced language models with a network of over 12,000 human experts to verify responses, today unveiled its inaugural AI Accountability & Trust Report. According to the report, 57% of U.S. adults hold AI platforms legally responsible for inaccuracy, while 39% say they'd consider suing an AI provider if it provided harmful or incorrect information.
AI Under the Microscope
Commissioned by third-party research firm Censuswide, the study surveyed over 2,000 Americans nationwide—shining a bright spotlight on a rapidly changing AI landscape. As AI becomes deeply woven into everyday life, consumers are speaking up: they want trust, accuracy, and accountability.
Key findings include:
- Fragile Trust: 47% of people would feel more confident if AI answers were validated by actual humans. Pearl's unique human-in-the-loop approach directly addresses this demand
- Willingness to Pay: 42% of respondents expressed a willingness to pay for AI services if it guaranteed greater accuracy. However, achieving even a 10% improvement in AI accuracy could cost the industry upwards of $1 trillion in capital expenditure, underscoring the need for innovative solutions.
- Legal Ticking Time Bomb: A startling 57% hold AI legally accountable for incorrect outputs, with 39% ready to sue over harmful content.
"AI companies face a pivotal moment. Consumers crave convenience, but they also demand accuracy—and they're ready to take legal action to get it," said Andy Kurtzig, CEO of Pearl.com. "Our data shows we're 22% more helpful than other GPTs, especially when it comes to important questions like those you'd ask a doctor, a lawyer or another professional. Instead of pouring billions into incremental accuracy improvements, businesses can embrace human-validated AI right now to drive trust, reduce legal risk, and deliver real value."
To download the full AI Accountability & Trust Report or learn more about Pearl.com, visit https://www.pearl.com/accountabilityreport2025.pdf
Methodology
The research was conducted by Censuswide, among a sample of 2,000 Consumers in the US (aged 16+). The data was collected between December 17 – 20, 2024. Censuswide abides by and employs members of the Market Research Society and follows the MRS code of conduct and ESOMAR principles. Censuswide is also a member of the British Polling Council.
About Pearl
Pearl.com is the world's only AI platform that seamlessly integrates an advanced large language model (LLM) with a network of 12,000+ highly vetted human experts. Purpose-built for tackling high-risk, professional service questions, Pearl delivers real-time, verified answers with unmatched precision. Born from JustAnswer, Pearl combines advanced AI capabilities with a dynamic marketplace of professionals across critical industries—legal, medical, veterinary, IT, home improvement, and beyond. With accuracy rates 22% higher than leading models like ChatGPT in professional services, Pearl is setting a new standard for trust, reliability, and innovation in AI-powered solutions.
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