This collaboration eliminates manual data entry, delivers real‑time tour alerts, and captures satisfaction feedback, helping communities convert visitors into residents faster.
ATLANTA, June 3, 2025 -- Accushield, the leading visitor management and credential‑verification platform for senior living, and WelcomeHome, the industry's fastest‑growing CRM, unveiled a strategic integration to simplify tour management and accelerate move‑ins across shared and future customers.
With occupancy a top priority for operators, the integration automatically pushes walk‑in tour data captured at the Accushield kiosk—including prospect and influencer contact details, date/time, and post‑tour satisfaction feedback—into the WelcomeHome CRM. The result: sales and marketing teams save time, gain richer insights, and can focus on creating memorable first impressions that drive conversions.
"Data insights are critical," said Allen Barnes, CEO of Accushield. "By pairing our secure visitor management platform with WelcomeHome's intuitive CRM, communities gain a seamless, data‑driven snapshot of every prospect's journey—without extra clicks or manual entry."
"We built WelcomeHome to make operators' lives easier," added John Lariccia, CEO of WelcomeHome. "Partnering with Accushield extends that promise to the front door, ensuring every walk‑in tour is captured, followed up, and measured for satisfaction. It's a win for teams, residents, and families alike."
Integration Benefits
- Automatic Prospect Capture: All walk-in and scheduled tours are captured. Prospect name, contact info, primary influencer, tour timestamp, and badge details flow instantly from Accushield to WelcomeHome – accurately tracking attribution and eliminating costly referral fees from third-party aggregators like A Place for Mom, Caring.com, and others.
- Real‑Time Tour Alerts: Optional SMS or email notifications let staff greet visitors the moment they arrive, reinforcing a community‑wide welcome.
- Post‑Tour Satisfaction Notes: Tour ratings and comments are logged as a note on the tour activity in WelcomeHome, fueling engagement scores and follow‑up priorities.
- Zero‑Cost Activation: Communities can email their Accushield or WelcomeHome Customer Success Manager to enable the integration; no fees or developer time required.
Looking Ahead
Additional enhancements are planned to deepen bi‑directional data sharing, further automate scheduled visits, and streamline post‑tour status updates—delivering greater time savings and insight for operators.
Early Interest and Cross‑Selling Opportunity
Mutual customers – including The Arbor Company, Agewell Solvere Living, and Dial Senior Living – have already requested the integration to ensure every tour lead is captured. With overlap across 750+ combined communities, both companies see opportunity for existing customers who can enable the integration immediately and for ownership groups that don't currently have access to both solutions.
Availability
The integration is live today for U.S. and Canadian senior living operators using both solutions. To enable, contact your Accushield or WelcomeHome customer representative.
About Accushield
Accushield is a leading provider of technology solutions that foster safe and thriving senior living communities. With its innovative visitor management system, Accushield empowers communities to efficiently manage visitors, contractors, and caregivers while ensuring compliance with regulatory requirements.
About WelcomeHome
WelcomeHome provides leading technology for sales and marketing professionals in the senior living space. The company's signature platform is a proprietary customer relationship management (CRM) software system, providing mobile apps and seamless integration with lead generation, medical, billing, and other systems to give senior living operators a competitive advantage. Find WelcomeHome on LinkedIn and Facebook to keep up with our new developments. For more information or to request a demo, please visit https://www.welcomehomesoftware.com.
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