TrueDialog Launches MCP for ChatGPT, Copilot, and Other AI Assistants

New MCP lets people and their AI agents send business texts without leaving the assistant, with TrueDialog's owned messaging infrastructure, delivery, 10DLC registration, and opt-out protections behind every message.

AUSTIN, Texas, Nov. 10, 2026 /PRNewswire/ -- TrueDialog, an enterprise platform for business texting, today announced the TrueDialog Model Context Protocol (MCP), a connector that lets people and AI agents send SMS and RCS messages and manage contacts from inside AI assistants such as ChatGPT, Copilot, Claude, Gemini, Perplexity, and others. The TrueDialog MCP is available in the ChatGPT Plugins directory, the Microsoft (Copilot) Connectors directory, and any assistant that supports MCP can connect through tdmcp.com.

As more business work moves into conversations with AI assistants, those assistants are only as useful as the actions they can take. An assistant can draft a customer text in seconds. Sending it to the right people, from a registered number, with opt-outs honored, still means leaving the assistant and logging in to a separate messaging platform. The gap is wider for teams that build agents into their own apps. The agent can decide whom to reach and what to say, yet it still needs a dependable, compliant way to send the text.

"AI assistants are becoming the place where work starts, and sending a customer text shouldn't be the step that pulls people out of it," said John Wright, CEO of TrueDialog. "The TrueDialog MCP gives our customers, and the agents they build, a direct line to their TrueDialog account, with the same delivery infrastructure and compliance protections behind every message."

TrueDialog MCP capabilities

MCP is the open standard AI assistants use to work with outside software. The TrueDialog MCP connects an assistant directly to a customer's TrueDialog account.

This release introduces capabilities including:

• Texting from the conversation: Users ask their assistant to send an SMS or RCS message to one or many numbers in a single request through their own TrueDialog account.
• Contact management in plain language: Users can search, view, create, and update contacts by asking, receive tips for cleaning up their contact data, and get help importing contacts into TrueDialog.
• Test sends before real ones: Allows users to check a message before their assistant sends it to real people.
• Opt-outs are respected and honored automatically.
• Users choose the sending number (short code or long code) from their TrueDialog account.

Text from ChatGPT, Copilot, and Claude

Business users in marketing, sales, customer service, and operations can put the TrueDialog MCP to work with prompts such as:

• "Text these 25 numbers a reminder that tomorrow's orientation starts at 10 a.m."
• "Find jordan.lee@truedialog.com and update her mobile number."
• "Do a dry run of this message to my field team before you send it."
• "Add this contact to my account and send them a promotion for a 10% discount."

By bringing TrueDialog into the assistant, teams go from drafting a message to delivering it in the same conversation, without switching apps.

Build texting into the agents in your apps

For developers and technical teams, the TrueDialog MCP gives the agents inside their own apps and workflows a dependable way to reach people by text. An app can start an agent from a schedule, a webhook, a form submission, or a button, without anyone typing a request. The agent chooses its steps at runtime, calls TrueDialog tools, and checks its work.

Developers decide which tools an agent may use (including read-only agents that cannot send), and every tool call and result comes back in the response so the app can store it or act on it. Paired with the TrueDialog API or custom AI workflows, marketers can create automated responses, scheduled campaigns, routing, and more.

AI built into how customers work with messaging

TrueDialog builds AI into the messaging workflow itself. The TrueDialog MCP joins the company's other purpose-built AI: TrueDelivery® for AI-powered deliverability, TrueOptOut for AI-powered opt-out intent detection, and AI Assistant in Comms Hub, which suggests replies. Together, they put people and their agents on one messaging platform.

The TrueDialog MCP runs on the same platform, with 100% U.S.-based customer service. TrueDialog is SOC 2 Type II, TX-RAMP, and ISO 9001 certified. The MCP is a new way into TrueDialog. Customers keep access to the full platform, native integrations with Salesforce, HubSpot, and Microsoft Dynamics 365, and the API, all at standard TrueDialog pricing, with no added fee for the MCP.

The TrueDialog MCP is available now in the ChatGPT Plugins directory and the Microsoft (Copilot) Connectors directory. Claude, Gemini, Perplexity, and other MCP-compatible assistants connect through the setup instructions at tdmcp.com. Listings in additional AI assistant marketplaces are underway. Existing customers sign in with their TrueDialog login, and new users can start a trial from the same flow.

To connect, visit tdmcp.com. To learn more about TrueDialog, visit www.truedialog.com.

About TrueDialog

TrueDialog is the enterprise SMS, MMS, and RCS platform transforming how organizations connect with customers through text messaging, today's most engaging and responsive channel. Running on its own owned messaging infrastructure and backed by industry-leading security certifications, the platform delivers enterprise-grade reliability with 99.9% uptime while reducing messaging costs by up to 50%. TrueDialog is trusted by thousands of brands, including Coca-Cola, Hilton, Kansas City Chiefs, Northern Tool, SubjectWell, and Tulane University. Founded in 2008 and based in Austin, Texas, TrueDialog combines enterprise-grade capabilities with simplified implementation to help organizations build stronger relationships through reliable, cost-efficient messaging. To learn more, visit www.truedialog.com.

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SOURCE TrueDialog